At UpCloud you’ll be literally building the cloud.
Sometimes technical support can be tough. All too often there can be an endless queue of tickets and cases to solve or targets to meet, without much time to really think about the customer, the problem, and the solution. Occasionally, the best you can do is escalate it quickly so you can move to the next issue.
Here at UpCloud, you'll have the chance to really dig deep to find the root of the problem of our customers. With the help of your colleagues, thorough documentation and our community of users, you'll get to know our products like no other and you'll use your troubleshooting and customer service skills to make sure our users make the best of our products.
We are on a mission to help our users in advance and bring our customer queries to zero. Is it too ambitious? Maybe it is, but that’s what drives our Support team.
Why would you join UpCloud and the Support team?
You'll be supporting something that is built to exceed the biggest tech behemoths in the world.
You'll be joining a high-performing team that supports our clients 24/7 with the highest customer experience standards.
You'll be joining a company that invests on your personal development and makes sure that you have the right equipment to work from home during these difficult times.
Experience in technical support and/or customer experience
Knowledge of cloud computing including networking, servers, and storage technologies
Understanding of Linux-based server technologies – it'd be great if you have professional experience or at least personal exposure to Linux environments
Experience in troubleshooting
Being familiar with terminology: IaaS, TCP, UDP, IPv4/6, DNS, LB, RAID, LAMP, BASH – if you know what these mean, you're definitely on the right path
Excellent English skills
Right to work in Washington State, USA or United Kingdom. At the moment we cannot sponsor work permits for this role
Working time zone US west coast
At UpCloud we'll provide you with an easy-going environment that promotes work-life balance and self-development. You'll be encouraged to experiment, fail, learn, succeed amazingly, be brave to propose new things, agree and disagree. That’s how you like to work.
If you would like to join our journey to never become yet another cloud provider, please get in touch using the ‘apply for this job’ button.
We review all applications and we do get back to all our candidates. That is a promise.